Q Will you come to my home?
A Absolutely. Complete IT is a mobile based service and a technician will attend your home or business.
Q How can I pay for your services?
A We can accept payment via cash or credit card. All technicians carry online payment equipment to process credit cards, alternatively cash can also be accepted.
Q When is payment due?
A Payment is due on the day of your appointment, at the completion of the job.
Q Do you supply new computers and equipment?
A Yes. Although we do not advertise products on our website or marketing material, Complete IT Services can supply hardware from all the major manufacturers. At Complete IT Services we use and recommend products from Dell, HP, Lenovo, ASUS, Toshiba, and Cisco. Phone us on (07) 5313 7700 to chat with one of our friendly staff or simply discuss your requirements with the technician during your appointment.
Q Can you guarantee the technician will be able to solve my problem?
A In short, Yes. In the world of IT, there are many solutions to any given problem. Our technicians are highly trained, experienced and qualified to provide you with the best possible advice. By empowering the customer with the right advice, the best course of action can be chosen.
Q What if the problem cannot be fixed onsite?
A When a technician arrives onsite they will first make a diagnosis of the problem. When the technician reasonably thinks the problem would be best solved offsite, they will discuss this with you and make arrangements to have the equipment brought back to our lab. The technician's decision is based entirely on providing the best possible value for service to you.
Q I have a computer that I would like serviced, can I drop it off to your lab?
A Unfortunately our lab is manned only by service technicians and therefore there are no customer service members available to serve you. Where you require some equipment to be serviced offsite, please contact us on (07) 5313 7700 and our friendly staff will arrange for a mobile technician to collect the equipment from you at a time and location that suits you. There is no additional charge for this service.
Q How much do you charge?
A Our rates are charged per half-hour. Where a technician is required to attend onsite, a minimum charge of 1 hour is payable which inlcudes the first hour of work. Additional work thereafter is charged in half-hour increments. For more information please call our friendly staff on (07) 5313 7700 or use the contact us link on this website to send an inquiry.
Q I see you have a training section on your website, what kind of training do you offer?
A Our technicians are able to provide you with training in any area of the IT world. From computer basics through to advanced techniques, we have a technician that can teach you what you need to know. Where more than 1 person is requiring training, group bookings are also available.
Q I have a computer that I would like fixed but I am not sure if it is worth spending money on. What should I do?
A At Complete IT Services we always put the customer first. When a technician examines your equipment, an initial diagnosis will be made before proceeding with any repairs. You will then be contacted and given all the information possible to allow you to make an informed decision, moving forward.
Q Is there a minimum charge for work performed offsite?
A For all work performed offsite there is a minimum charge of a half-hour. This is a diagnosis fee and includes the first half-hour of work where repairs are requried. For more information please call our friendly staff on (07) 5313 7700